Sertai Pasukan GlobalCapai Potensi Kerjaya Baharu

Tanggungjawab

• Handle customer inquiries and complaints
• Analyze customer needs effectively, provide appropriate solutions, and follow up on customer service and feedback
• Conduct daily business knowledge training and explanations
• Complete other tasks assigned by management

Syarat

• Management experience required
• Experience in software testing or basic development
• Strong written communication and guidance skills

Tanggungjawab

• Coordinate and communicate across departments to ensure the stability of service quality and product performance
• Develop customer service standards and processes, and be responsible for staff training and performance evaluation
• Proficient in game rules and gameplay within the BC industry
• Organize and manage customer data, and optimize service direction based on feedback analysis
• Coordinate and handle various customer complaints, taking appropriate actions based on different severity levels
• Continuously gather customer needs to support relationship management and service quality improvement initiatives, enhancing overall customer satisfaction

Syarat

• Relevant experience in technical and managerial roles within the industry
• Strong understanding of customer service operations
• Excellent communication and coordination skills, with strong ability to drive both internal and external collaboration

Tanggungjawab

• Monitor and effectively control the implementation of company KPI targets to meet client requirements;
• Be responsible for departmental KPI assessment;
• Coordinate and handle client-related complaints;
• Be responsible for training new and existing team members;
• Drive efficient client integration and ensure smooth operational launch

Syarat

• Relevant experience in technical and management roles within the industry
• Familiar with the six major product lines and integration processes
• Strong interpersonal communication, teamwork, coordination, and written & verbal expression skills

Tanggungjawab

• Take overall responsibility for product testing activities and test results, ensuring the quality of products and deliverables.
• Develop testing plans, including resource allocation, scheduling, software and hardware environments, and testing processes.
• Lead the testing team in executing test plans, tracking progress, and reporting testing status regularly.
• Continuously improve testing practices, define testing strategies and roadmaps according to business needs, organize training on relevant tools, and recruit suitable talent to enhance testing efficiency and quality.
• Manage team performance evaluations and support the professional growth and development of team members.

Syarat

• Bachelor's degree or above in Computer Science or a related field, with at least 5 years of testing experience and 3 years of experience in a Test Director or equivalent management role.
• Solid understanding of testing methodologies and processes, with hands-on experience using test management tools such as Jira.
• Proficient in commonly used testing tools such as JMeter, Postman, and Fiddler.
• Strong programming skills in languages such as Python and Java, with practical experience in UI automation and API automation testing projects. Experience in building automated testing frameworks is preferred.
• At least 5 years of experience managing testing teams.
• Professional attitude with strong communication and learning abilities; fluent in Chinese and able to communicate effectively in English.

Tanggungjawab

• Lead and manage the frontend engineering team, providing technical leadership and driving technical problem-solving initiatives.
• Design and implement frontend architecture upgrades, system refactoring projects, and participate in core code development.
• Review frontend solutions across all company projects to ensure sound architectural design, including but not limited to mobile websites, desktop websites, and PWA applications.
• Drive the overall technical growth of the frontend team through code reviews, design reviews, technical sharing sessions, and the development of shared component libraries and infrastructure.
• Continuously research and evaluate emerging frontend technologies to promote innovation and engineering excellence.
• Oversee project estimation, planning, execution, and delivery management for all frontend development initiatives.
• Possess at least 3 years of experience in a Frontend Director or equivalent leadership role.

Syarat

• Bachelor's degree or above in Computer Science or a related field.
• At least 8 years of Web frontend development experience with proven team management experience.
• Strong foundation in data structures and algorithms, with excellent coding standards and practices.
• Proficient in HTML, CSS, and JavaScript, familiar with at least two frontend frameworks and highly proficient in at least one, such as Vue, React, Angular, Flutter, or similar technologies.
• Strong expertise in mobile web development and familiarity with web-based cross-platform technologies such as React Native.
• Familiar with Node.js or at least one other backend programming language, with a solid understanding of backend architecture and API design requirements.
• Passionate about technology, highly motivated, and capable of analyzing and solving complex technical problems.
• Strong teamwork and communication skills, with the ability to collaborate effectively in a dynamic and fast-paced environment.
• Minimum 3 years of experience serving as a Frontend Director or in an equivalent senior frontend leadership position.

Tanggungjawab

• Responsible for the research and development of machine learning and deep learning algorithms, including but not limited to model design and optimization for speech, NLP, CV, and related applications.
• Participate in the training, fine-tuning, and inference optimization of Large Language Models (LLMs) or multimodal foundation models, and drive the practical deployment of large model applications.
• Participate in the development and optimization of foundational algorithm capabilities for large model applications, including but not limited to RAG, Knowledge Graph, NL2SQL, and multimodal representation.
• Keep up with the latest research in the large model field and possess the ability to explore and experiment with new technologies.

Syarat

• Master's degree or above in Computer Science, Electrical Engineering, Automation, Mathematics, Artificial Intelligence, or related disciplines, with solid algorithm fundamentals and programming skills.
• Proficient in common machine learning and deep learning algorithms, such as classification, Named Entity Recognition (NER), and clustering.
• Familiar with common deep learning model architectures (e.g. Transformer, Diffusion) and their optimization methods.
• Familiar with mainstream large model architectures (e.g. GLM, BERT, LLaMA) and their training, fine-tuning, and inference workflows. Candidates with hands-on experience in large model training or deployment are preferred.
• Familiar with deep learning frameworks such as PyTorch and TensorFlow.
• Strong coding skills, familiar with Linux, proficient in Python or C/C++, with excellent coding and code management abilities, and a solid foundation in data structures and algorithms.
• Strong sense of responsibility and teamwork, clear logical thinking, good communication skills, and strong technical learning ability.
• Preferred Qualifications: Publications in top NLP/CV conferences or high-impact open-source projects, outstanding achievements in top-tier competitions, or internship experience related to AI Agents.

Tanggungjawab

• Responsible for the optimization and innovation of AI algorithms, keeping up with the latest advancements in artificial intelligence and deep learning algorithms.
• Responsible for the design, development, and validation of deep learning models, continuously iterating and optimizing algorithm models.
• Responsible for model training, migration, and deployment, including but not limited to quantization, distillation, pruning, and fine-tuning.
• Responsible for researching cutting-edge AI technologies and introducing them based on project and product requirements.
• Responsible for technical research and productization of company projects, as well as AI-related intellectual property applications.

Syarat

• Master's degree or above in Computer Science, Mathematics, or related disciplines.
• Experience applying deep learning to solve real-world problems and optimizing models is preferred.
• Internship or project experience in areas including but not limited to NLP, data mining, knowledge graphs, machine learning, deep learning, pattern recognition, and computer vision.
• Solid foundation in machine learning and deep learning, with proficiency in major machine learning frameworks such as PyTorch, TensorFlow, OpenCV, and Caffe.
• Strong communication skills, fast learning ability, and independent thinking skills.
• Possess technical writing skills and be able to independently prepare technical research reports and technical publications.

Tanggungjawab

• Responsible for large language model pre-training, fine-tuning, reinforcement learning, and performance optimization, improving the model's logical reasoning capabilities through data iteration.
• Optimize large language model inference service deployment and throughput performance, and support cross-functional teams in deploying inference services.
• Track industry-leading technologies, optimize generation solutions, evaluate inference performance, and enhance vertical domain application capabilities.
• Design and develop data tool solutions for the large language model software stack, and drive implementation across industry customer scenarios.
• Coordinate external requirements, conduct technical exchanges, design customized model solutions, and prepare technical documentation and patents.

Syarat

• Ph.D. degree, familiar with large language models, multimodal model architectures, and fundamental algorithms, with proficiency in Python and the PyTorch framework.
• Familiar with server usage, containerized deployment, Linux operations, and parallel computing, with knowledge of CUDA and multi-process/multi-thread programming.
• Proficient in distributed parallel strategies for large language models, including tensor parallelism, pipeline parallelism, and expert parallelism.
• Proficient in inference frameworks such as vLLM and SGLang, with framework optimization capabilities.
• Familiar with C++, Cutlass, and Triton, with operator performance optimization capabilities.

Tanggungjawab

• Explore online application solutions for large language models such as AIGC and LLMs, support the large-scale deployment of AI models, and enable intelligent business implementation.
• Participate in the architecture design of AI model-based business systems, establish R&D and operation methodologies for large model applications, and formulate algorithm engineering standards.
• Build the service infrastructure for large language models, addressing challenges in service delivery, runtime performance, stability, and scalability.
• Develop algorithm tool platforms to support AI model development, training, and deployment, improving delivery efficiency and quality.

Syarat

• Strong communication, collaboration, and learning abilities; willing to explore new technologies and open to expanding beyond existing technical stacks.
• Proficient in one or more programming languages such as C, C++, Java, or Python, with good coding practices.
• Familiar with computer fundamentals, computer networks, and data structures.
• Experience in distributed system design and operations, with knowledge of common open-source middleware.
• Experience independently delivering business requirements and familiarity with online service operation and maintenance tools and standards.

Tanggungjawab

• AI Tools: Master AI tools such as ChatGPT, Doubao, and Sider. Evaluate and implement their business applications.
• Data Analysis: Use AI to analyze internal data, support data-driven decisions, and improve operational efficiency.
• Process Automation: Identify repetitive tasks and implement automation solutions to reduce manual work.
• Training & Support: Train team members on AI tools and provide technical support.

Syarat

• Education: Bachelor's degree or above in Computer Science, Data Science, AI, or a related field.
• Experience: 2+ years of AI-related experience and familiarity with major AI tools and platforms.
• Technical Skills: Practical experience in data analysis, machine learning, and natural language processing.
• Problem-Solving: Ability to identify business process issues and develop AI-based solutions.
• Communication: Strong communication and teamwork skills, with the ability to explain technical concepts clearly to non-technical teams.
• Learning Ability: Quick to learn and apply new technologies.
• Fluent in Chinese and English.

Tanggungjawab

• Feature development and iteration: use the Cocos Creator engine to design, code, and deliver game logic, UI, interactive effects, and core modules for version updates.
• Performance and quality: tune client performance (rendering, memory, and frame rate), adapt the game to multiple devices, fix bugs, and refactor code so the client runs stably and smoothly.
• Cross-platform release and integration.
• Technical collaboration: work closely with planning, art, and server teams, join technical reviews, and solve problems in rendering, network sync, and architecture.
• Tools and architecture: help build editor extensions, shared component libraries, and the project architecture.

Syarat

• 5+ years of development experience, including at least 3 years in the game industry.
• Able to design and architect a game client end to end.
• Familiar with asset, memory, and performance optimization. Experience with hot updates and version management is preferred.
• Familiar with code encryption and security, with experience handling cross-platform and cross-browser compatibility.
• Proficient in mainstream engines such as Cocos Creator and Cocos2d-x.
• Able to publish Cocos Creator projects to H5, Android, and iOS.
• Hardworking, responsible, professional, and a strong communicator.

Tanggungjawab

• Plan application, technical, and data architecture for core systems, set an evolvable technology roadmap, and lead the move to microservices.
• Model the business domain, lead architecture refactoring, technology selection, and core component design, and solve high concurrency, large data volume, availability, and consistency problems.
• Build an engineering-effectiveness system across requirements, development, testing, and release. Drive CI/CD, automated testing, quality gates, and AI-assisted development tooling.
• Establish observability, SLI/SLO, capacity management, incident response, and post-incident review, and keep improving performance, stability, and scalability.
• Work with product, functional consultants, data, and the business. Run technical reviews, coordinate resources, and close architecture work end to end.
• Build and coach the core engineering bench, publish technical standards, and represent the team across the group.

Syarat

• Full-time bachelor’s degree or above. Computer science, software engineering, information management, or artificial intelligence is preferred.
• 10+ years of development, 5+ years of architecture, and 3+ years as a technical lead or people manager, with a completed case of building or largely rebuilding a large enterprise system.
• Expert in Java, JVM, multithreading, and distributed systems. Strong in caching, message queues, RPC, and mainstream relational databases. Familiar with DDD, cloud native, and microservices.
• Expert in agent internals: tool use, ReAct and similar reasoning, RAG, memory, evaluation, and observability. Familiar with mainstream agent frameworks, with production experience taking an agent application from zero to one and platformizing it.
• Understands model limits and inference, can judge where agent technology is heading, and can turn that into a roadmap the company can execute.
• Understands the business and the product, makes technical decisions from business value, and can weigh cost against return.
• Able to evangelize technology across teams through architecture reviews, training, and shared building.

Tanggungjawab

• Multi-Source Synchronization: Optimize failover mechanisms to prevent data gaps and score/market mismatches.
• Accurate Disconnection Detection: Improve heartbeat and frozen-feed detection to prevent false alarms and odds fluctuations.
• Cascade Failure Protection: Design high-availability disaster recovery to prevent cascading failures across multiple data sources.
• Performance & GC Optimization: Optimize concurrent data ingestion and deserialization to prevent memory spikes and long GC pauses.
• Event Standardization: Integrate new events and data sources quickly while ensuring data consistency and complete event coverage.
• Priority-Based Routing: Refine backup source activation priorities to prevent incorrect market openings during failover.

Syarat

• Familiar with multi-provider API/WebSocket protocols and stability monitoring.
• Strong automation scripting skills, with the ability to achieve millisecond-level system response.
• Experienced in memory optimization and GC tuning under high concurrency to prevent system pauses and data gaps.
• Experienced in standardizing multi-source data formats (JSON/Protobuf) and integrating heterogeneous data.
• Familiar with Jira, Confluence, and automation tools.

Tanggungjawab

• Install, configure, optimize, and maintain application software.
• Deploy, configure, maintain, back up, and monitor application modules.
• Manage, maintain, analyze, and back up application logs.
• Monitor system performance, troubleshoot issues, and optimize applications.
• Develop and maintain deployment, environment configuration, and monitoring systems to build a high-performance operations platform.
• Prepare technical documentation and maintain operations records.
• Improve operational procedures and develop automation systems.

Syarat

• Strong Linux fundamentals, command-line skills, and system tuning experience.
• Familiar with Zabbix, ELK, Kubernetes (K8S), Ansible, and Jenkins.
• Skilled in deploying, configuring, and optimizing HAProxy, Nginx, Java, Tomcat, MySQL, Redis, Kafka, and Apollo.
• Familiar with Docker and able to write Dockerfiles and build images independently.
• Proficient in one or more of Shell, Python, or Go. Python project experience is preferred.
• Public cloud experience with Alibaba Cloud, Tencent Cloud, AWS, or Azure is preferred.
• Kubernetes architecture experience is preferred.
• Strong sense of responsibility, technical problem-solving skills, and communication abilities.
• Amazon technical certifications are preferred.

Tanggungjawab

• Monitor and maintain business databases, caches, and related data services.
• Build and maintain high-availability database clusters, monitoring, and backup/recovery systems.
• Review and optimize SQL queries submitted by developers.
• Work with development teams on database architecture, sharding, data migration, and synchronization.
• Troubleshoot database issues and continuously improve performance.

Syarat

• Bachelor's degree or above, with 5+ years of experience in MySQL, Redis, and MongoDB. Large-scale database cluster experience is preferred.
• Strong knowledge of high-availability architectures and database administration.
• Skilled in database maintenance, backup, and performance tuning for MySQL, Redis, and MongoDB.
• Familiar with scripting in Linux environments.
• Experience studying MySQL, Redis, or MongoDB source code is preferred.

Tanggungjawab

• Design, optimize, and deploy office network architectures and operations frameworks.
• Plan, deploy, and maintain company networks.
• Manage routing, security policies, and network availability between headquarters and branch offices.
• Design and implement network management systems.
• Troubleshoot and resolve data center and network issues.
• Develop network operations policies, procedures, and documentation.

Syarat

• Skilled in configuring and troubleshooting Cisco, FortiGate, and other major network devices, with hands-on experience in enterprise network design, deployment, routing, switching, and operations.
• Strong sense of responsibility, learning ability, and communication skills; able to work independently.
• Experienced in network troubleshooting, packet capture, log analysis, and network testing.
• CCIE or HCIE certification, or experience in large-scale network planning, is preferred.

Tanggungjawab

• Lead the frontend team and drive technical solutions.
• Design and implement frontend architecture upgrades and refactoring, including core code development.
• Review frontend solutions for all projects, ensuring sound designs across mobile, PC, and PWA platforms.
• Improve team capabilities through code reviews, design reviews, technical sharing, and shared library development.
• Explore and adopt emerging frontend technologies.
• Estimate frontend development efforts and manage project delivery.
• Have at least 3 years of frontend team management experience.

Syarat

• Bachelor's degree or above in Computer Science or a related field.
• 8+ years of web frontend development experience, including team management.
• Strong knowledge of data structures and algorithms, with good coding practices.
• Proficient in HTML, CSS, and JavaScript; familiar with at least two frontend frameworks and expert in one, such as Vue, React, Angular, or Flutter.
• Strong mobile web development skills and knowledge of cross-platform technologies such as React Native.
• Familiar with Node.js or another backend language, as well as backend architecture and API design.
• Strong analytical and problem-solving skills, with a willingness to take on challenges.
• Strong teamwork skills and the ability to collaborate with a young team to deliver products.

Tanggungjawab

• Develop core features and solve complex technical challenges.
• Troubleshoot and maintain production systems.
• Optimize system bottlenecks and performance.
• Research and implement new technologies.
• Review technical solutions.

Syarat

• 7+ years of Java development experience, including 3+ years in large-scale system architecture. Proficiency in at least one additional programming language.
• Strong computer science fundamentals, data structures, algorithms, and logical thinking.
• Experienced with Redis, MySQL, MongoDB, RocketMQ, and Kafka.
• Familiar with Spring Cloud Alibaba, Dubbo, and Spring Boot.
• Deep understanding of JVM internals.
• Strong experience in system, database, and middleware optimization.
• Strong architecture analysis and design skills.
• Good communication, strong ownership, and a proactive attitude.